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APPLE INC. 

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RESPONSIBILITIES

Consulting with small and medium business owners to strategically set them up with complete solutions from Apple's product ecosystem to power their business. 

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RESULTS

  • Increased leads for business by 64%

  • Educated and empowered retail team members on Apple Business solutions for small business owners

  • Trialed and piloted Apple Business small business solutions for clients through initiating Custom Online Store portals, Device Management deployment solutions, and Business Loyalty rewards 

  • Achieved 100% satisfaction for the Fiscal year 2019

  • Increased opportunity pipeline 

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PRIMARY RESPONSIBILITIES

ACCOUNT MANAGER

RESULTS

  • Building trusted relationships with B2B executive stakeholders, managing over 500 business accounts, using quantitative analysis to forecast future opportunities for pipeline 

  • Achieved 100% customer satisfaction for fiscal year 2019, reported via NPS

  • Exceeded sales goal $X.X~M Fiscal Years 2018 & 2019 

  • Leading strategy, execution, and logistical planning bringing enterprise solutions to small businesses, while managing trialing and piloting of products (E-commerce Portal, Apple Business Manager, Device Management, QR Pass, Loyalty Pricing, etc.)

  • Providing supplementary support to team members about the Apple business experience

  • Planned and executed Apple Business events for local business owners to learn more about the Apple ecosystem

  • Actively engaged with company inclusion and diversity initiatives through involvement of employee business resource groups Black@Apple, Women@Apple, and Diversity Network Activation Association

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